Financial Hardship

The Policy - Financial Hardship is to establish provisions to assist in the application of financial hardship that may be experienced by ratepayers in the payment of rates and charges.

A Financial Hardship application if approved and an arrangement for payment adhered to, may result in any of the following:

  • Interest not being charged on arrears for a set period of time.
  • Write-off interest on rates and charges already incurred either in full or part.
  • An arrangement for payment of outstanding rates and/or charges.
  • Any combination of the above.

This policy is to apply in dealing with all applications concerning financial hardship to ensure consistency.